Refund Policy
Plain rules for cancellations, refunds and billing corrections.
01 Try before you pay
Every new company gets one free month with a full payroll run before any payment, so you can check the software against your own salaries first.
02 Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current billing month. The month already started is not refunded.
03 Yearly plans
If you cancel a yearly plan within 30 days of the first yearly payment, we refund the unused months. After 30 days, the plan continues until the end of the paid year and is not renewed.
04 Billing corrections
You are billed on employees processed in payroll. If an invoice counts employees who were not processed, tell us within 30 days of the invoice date and we will issue a credit or refund for the difference.
05 Downgrades
Moving to a lower plan applies from the next billing period. No refund is issued for the current period.
06 How refunds are paid
Approved refunds are paid to the original payment method, usually within 7 to 10 working days of approval.
07 Requesting a refund
Write to us through the contact page with your company name and invoice number. We reply by email.